Refund Policy

Last updated: January 1, 2026

1. Overview

At AI Motion Control, we strive to provide the best service possible. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

2. Refund Eligibility

2.1 Subscription Refunds

You may be eligible for a refund if:

  • You experience technical issues that prevent you from using the service
  • The service does not perform as described on our website
  • You are charged incorrectly or twice for the same subscription
  • You cancel within 7 days of your initial subscription and have not used the service

2.2 Credit Package Refunds

Credits purchased for AI generation may be refunded if they have not been used and the request is made within 7 days of purchase.

2.3 Non-Refundable Items

The following are not eligible for refunds:

  • Credits that have already been used for generation
  • Subscriptions that have been active for more than 7 days
  • Renewals of subscriptions (you may cancel to prevent future renewals)
  • Partial subscription periods after use has commenced
  • Services properly delivered as described

3. Refund Request Process

3.1 How to Request

To request a refund:

  1. Email our support team at support@aimotionposter.app
  2. Include your account email and order/transaction ID
  3. Provide a clear explanation of why you are requesting a refund
  4. Include any relevant screenshots or documentation

3.2 Response Time

We will respond to all refund requests within 3 business days. If we do not respond within this timeframe, our payment processor (Creem) may automatically issue the refund on our behalf.

3.3 Processing Time

Once approved, refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Subscription Cancellation

You may cancel your subscription at any time through:

  • Your account dashboard settings
  • The Creem Customer Portal (link provided in your subscription confirmation email)
  • Contacting our support team

Cancellation will prevent future charges but does not automatically trigger a refund for the current billing period. You will retain access to paid features until the end of your current billing cycle.

5. Special Circumstances

5.1 Service Outages

If our service experiences significant downtime (more than 24 consecutive hours), you may be eligible for a prorated refund or credit extension.

5.2 Quality Issues

If you experience consistent quality issues with generated content that cannot be resolved by our support team, we may offer credits or a partial refund at our discretion.

5.3 Fraudulent Charges

If you believe you have been charged fraudulently, please contact us immediately. We will investigate and issue a full refund if fraud is confirmed.

6. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks may result in:

  • Immediate suspension of your account
  • Loss of access to all services and content
  • Inability to create new accounts

Most issues can be resolved more quickly through our support team than through the chargeback process.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

8. Contact Information

For refund requests or questions about this policy, please contact us: